Job ID 377493
The Job in a Nutshell:
Working with our in life fixed team within the Business Connectivity Team to drive service excellence as through inbound voice contacts. Deliver high levels of performance, customer service and a fantastic experience for the Micro/Soho and Corporate end user customer base. Provide an effective and efficient service to our Business customers via agreed service levels.
What else it involves
Responsible for resolving Customer queries through inbound call contacts
Objections handle any potential escalations
Take ownership of customer issues and use initiative when problem solving -make things happen
Identify opportunities to up sell on Customer interactions
Be proactive in resolving any issues that could impact on our Customer/Business.
Keep on top of all new products/process supported within 3CS.
The skills we’re looking for
Experience in dealing with Fixed Line Broadband queries.
Experience in similar Customer Service environment.
A self-starter who has a demonstrated capability and maturity to take ownership of their own development
Thrives on working in a team and supporting others to achieve goals within the Business Service Centre.
Excellent Interpersonal and communication skills
Excellent organisation and time management skills.
Flexible and adaptable to change to meet Business needs