Smarketing Cloud is a cutting-edge digital marketing agency, providing a unique hybrid solution that combines both marketing software and services. Our innovative approach empowers businesses to achieve their marketing objectives by leveraging our competitive advantage. As we continue to stay ahead of the curve in the fast-paced world of digital marketing, our team of passionate experts is committed to delivering unparalleled results for our clients.

We are currently seeking an experienced and dynamic Account Manager to join our team and lead the agency services aspect of our business. If you have a passion for digital marketing, exceptional client management skills, and a drive to make a significant impact on the success of our clients and our agency, we invite you to explore this opportunity.

Key Responsibilities:

• Cultivate and maintain strong relationships with a diverse portfolio of clients, ensuring their needs and expectations are met or exceeded
• Oversee the successful execution of client projects by coordinating with various internal teams, including creative, strategy, technical, and analytics
• Communicate effectively with clients and internal teams, providing regular project updates, gathering feedback, and addressing any concerns
• Collaborate with the strategy and planning team to develop customized marketing strategies for clients, contributing insights into client needs, goals, and preferences
• Identify opportunities for cross-selling and upselling additional services to existing clients, supporting their marketing objectives and driving agency growth
• Negotiate and manage contracts, service agreements, and renewals, ensuring mutually beneficial terms and conditions
• Manage project budgets, working closely with the finance department to track costs and revenue
• Analyze campaign performance and present detailed reports to clients, highlighting key results, insights, and areas for improvement

Requirements:

• Bachelor’s degree in Marketing, Business, Communications, or a related field
• 3+ years of experience in account management, preferably within a digital marketing agency setting
• Proven track record of managing successful marketing campaigns and client relationships
• Strong understanding of digital marketing channels, strategies, and best practices, including experience with marketing automation tools
• Exceptional communication, presentation, and interpersonal skills
• Ability to multitask and manage multiple projects simultaneously in a fast-paced environment
• Detail-oriented, with strong organizational and project management skills
• Proficient in Microsoft Office Suite and various project management tools

What We Offer:

• Competitive salary and benefits package, including share options
• Opportunities for career growth and professional development within a rapidly growing agency
• A collaborative and supportive work environment with a team of dedicated and talented professionals
• The chance to make a meaningful impact on the success of our clients and our agency