Position: Receptionist

Department: Front Office Department

Primary Objective:  To anticipate guest needs and deal with all guests’ enquiries in a pleasant, efficient manner. Ensure the Front Desk operates in an efficient and organised manner.

Responsibilities

• To ensure a safe & secure environment for customers, staff and visitors is maintained at all times
• To present a positive personal image to the customer at all times
• To ensure that products and services are explained to the customer at all appropriate times, to take all opportunities to both promote products to our customer and increase the customer base
• To operate the switchboard, receive incoming calls, transfer internal and external calls, be familiar with department extension numbers.
• To answer the telephone promptly and clearly in a polite and helpful manner at all times ie. ‘Good Morning Connacht Hotel Galway, ……… speaking’
• To operate the fax and paging system as required in a professional manner.
• To ensure that both incoming and outgoing calls are handled in a professional manner
• To ensure that all reservation enquiries are handled in a professional manner and used as a sales opportunity – To support the Reservation Department.
• Be familiar with sales & promotional activity and up sell at every possible opportunity
• To liaise with reservations regarding future bookings, regular business clients and revenue pick up or loss.
• To make the necessary preparations to deal with the arrival of customers with advance bookings and ensure the check in procedures are completed correctly
• To deal with customers who arrive without advance bookings on arrival in line with departmental procedures
• To exchange cash and travelers cheques according to both the hotel’s and company’s cash handling procedures
• To ensure that customer accounts are prepared and maintained and that payments are dealt with according to the hotels standards and company’s cash handling procedures
• To ensure that data and text is entered into the computer correctly and that data is located and retrieved from the system and printed when necessary
• To liaise with accommodation for the return of rooms being serviced and ensure system is updated
• To create and maintain an effective working relationship with colleagues and managers
• Dealing/sorting incoming and external post
• All complaints are to be dealt with immediately. Ensure all complaints are logged with the Guest Relations Manager and Duty Manager no matter how minor they are.
• Ensure easy listening music is playing in public area
• Keep leaflet rack tidy & full in absence of the Guest Relations Manager
• Ensure newspapers are displayed at reception

Skills / Knowledge

• Excellent English speaking and written skills are essential
• Must be a good communicator and be able to work well as part of a team
• Previous experience in a busy Hotel environment is desirable

**The successful candidate will receive**

• A competitive salary
• Development Training opportunities in Connacht Hospitality Group
• Annual Gym Membership
• Meals provided while on duty
• Free car parking